Article 21: The BUYER has the right to withdraw from the contract within 14 (fourteen) days from the date the contractual product(s) are delivered to themselves or to the persons/organizations at the address specified, without assuming any legal liability and without providing any justification.
Article 22: In order to exercise the right of withdrawal, the BUYER must notify the SELLER via FAX or EMAIL within the 14 (fourteen) day period. The product(s) subject to withdrawal must not have been used and their packaging must be unopened.
Article 23: The products to be returned must be delivered with their boxes and packaging unopened and unused. In the case of purchasing a product bundle, the box and packaging of the entire bundle must also be delivered unopened and unused. Since product bundles are offered for sale as a whole, the BUYER cannot return individual items from the bundle, even if they have not been used.
Article 24: When returning the product to the SELLER, the original invoice presented to the BUYER at the time of delivery must also be returned (for the purpose of ensuring consistency in accounting records). The invoice to be returned with the product must be marked as “return invoice” and signed by the BUYER.
Article 25: The price of the returned product(s) shall be refunded to the BUYER within 10 (ten) business days following receipt of the returned product(s) by the SELLER along with the required documents, using the same payment method used by the BUYER. If there is a decrease in the value of the goods or if return becomes impossible due to the BUYER’s fault, the BUYER is obliged to compensate the SELLER for damages in proportion to their fault.
Article 26: If the product in question is a perishable product (with a short period between the production date and expiration date), it cannot be returned in accordance with Article 15, Paragraph 1(c) of the Distance Contracts Regulation.
